Services

Our reputation

M. Demajo (Graphic Arts) Ltd enjoys a healthy reputation, excelling in optimum customer service and support on Pre-Press, Press and Post-Press machinery. An exhaustive list of spare parts is also kept in stock. We also offer Preventive maintenance in the form of maintenance agreements which are designed to fit individual customer requirements.


People

We believe that one of the greatest assets in a company is its people. It is for this reason that we invest in our engineers who regularly attend courses at the state-of-the-art Print Media Academy in Eppelheim, Germany.


24 x 7 support

To ensure full customer support, our engineers have access to immediate online assistance, available all day every day, in case of any issues by Remote Diagnosis.

Via the web, an expert Heidelberg technician is able to:

• Troubleshoot the Heidelberg equipment
• Provide a diagnosis, and advice on machine operations
• Make recommendations for the repair

M. Demajo Graphic Arts Ltd has recently launched a loyalty scheme to its valued customers. This consists of a pre-determined amount of purchases which in turn render a significant amount of free technical service by the Graphic Arts team. The products covering this scheme include: Consumables, Paper & Board, but excludes Spare Parts. Contact us to find out more!


Consultation on the purchase of Pre-Press, Press and Post Press Machinery is offered to our customers, including on site inspection of the premises and layout design for the machinery.


Inks Mix is an essential service offered to our customers as a complementary service to the supply of inks.


Consumables

An extensive range of competitively priced consumables is offered to our customers. These include:

• Inks
• Chemicals
• Press room sundries
• Paper and board

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